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Privacy Policy

The protection of your personal data is very important to us. This privacy policy explains what data we collect, how we use it, and what rights you have regarding your data.

1. Responsible Body

The responsible body for data processing on this website is:

SOS Contact by Oppo
Nordeckstrasse 8
CH-8636 Wald ZH
Switzerland
Email: info.ch@sos-contact.net

2. Collection and Use of Data

a. When visiting our website

When you visit our website, information of a general nature is automatically collected. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your internet service provider, and similar. This is exclusively information that does not allow any conclusions to be drawn about your person. This information is technically necessary to correctly deliver the content you request from websites and is mandatory when using the internet. It is processed in particular for the following purposes:

  • Ensuring a problem-free connection setup of the website
  • Ensuring smooth use of our website
  • Evaluating system security and stability
  • For other administrative purposes

The processing of this data is based on our legitimate interest in ensuring the stability and security of our website (Art. 6 Para. 1 lit. f GDPR).

b. During registration and ordering in the shop

When you place an order with us or register as a customer, we collect the following personal data:

  • First name, Last name
  • Email address
  • Address (Street, Postal Code, City, Country)
  • Phone number (optional)
  • Order data (products purchased, purchase date, amount, payment method, transaction ID)
  • Subscription data (start date, duration, status – if applicable)

This data is collected to:

  • Process and fulfill your order (Contract fulfillment, Art. 6 Para. 1 lit. b GDPR)
  • Provide you with access to your customer account (Contract fulfillment)
  • Send you order confirmations, invoices, and shipping information (Contract fulfillment)
  • Provide customer support (Contract fulfillment)
  • Manage your subscriptions, if applicable (Contract fulfillment)
  • Comply with legal retention obligations, if applicable (Legal obligation, Art. 6 Para. 1 lit. c GDPR)

The following information may, based on your voluntary input and consent, be published on your personal emergency microsite and made accessible in an emergency:

  • Blood Group
  • Note on the existence of a living will
  • Note on the existence of an organ donor card
  • Address
  • Emergency Contacts
  • Medical Notes (Allergies, medications, etc.)

By purchasing an SOS Contact product and storing the aforementioned data, you consent to this information (if filled out by you) being publicly accessible via the QR code or NFC chip in an emergency.

c. Contact form and email contact

If you contact us via contact form or email, the information you provide will be stored for the purpose of processing the inquiry and for possible follow-up questions. The processing of this data is based on your voluntarily given consent (Art. 6 Para. 1 lit. a GDPR) or for the implementation of pre-contractual measures or for contract fulfillment (Art. 6 Para. 1 lit. b GDPR), if your inquiry relates to this.

d. Cookies

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You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case, you may not be able to use all functions of this website to their full extent.

3. Disclosure of Data to Third Parties

Your personal data will not be transferred to third parties for purposes other than those listed below:

  • For processing payments (to payment service providers such as Saferpay, PayPal, etc.)
  • For contract fulfillment (e.g., to shipping service providers for physical products)
  • If you have given your express consent (Art. 6 Para. 1 lit. a GDPR)
  • If there is a legal obligation for disclosure (Art. 6 Para. 1 lit. c GDPR)
  • If disclosure is necessary for the assertion, exercise, or defense of legal claims and there is no reason to assume that you have an overriding legitimate interest in not disclosing your data (Art. 6 Para. 1 lit. f GDPR)

4. Your Rights

You have the right:

  • To request information about your personal data processed by us (Art. 15 GDPR).
  • To request the correction of incorrect or completion of incomplete data (Art. 16 GDPR).
  • To request the deletion of your personal data stored by us (Art. 17 GDPR), unless processing is necessary for exercising the right to freedom of expression and information, for fulfilling a legal obligation, for reasons of public interest, or for asserting, exercising, or defending legal claims.
  • To request the restriction of the processing of your personal data (Art. 18 GDPR).
  • To revoke your once-given consent to us at any time (Art. 7 Para. 3 GDPR).
  • To receive data that you have provided to us in a structured, common, and machine-readable format or to request its transfer to another responsible person (Art. 20 GDPR).
  • To complain to a supervisory authority (Art. 77 GDPR), in particular in the Member State of your habitual residence, your place of work, or the place of the alleged infringement.

5. Changes to this Privacy Policy

We reserve the right to adapt this privacy policy occasionally so that it always complies with current legal requirements or to implement changes to our services in the privacy policy. The new privacy policy will then apply to your next visit.

As of: [Date]